It is best to schedule your free consultation call via T. Smiles Design Booking Page. This could take place over the phone or via Zoom Video Conference. You will be able to choose which option best suits you. 


Once the call has happened and we're ready to move forward, you will receive the Project Agreement for signature as well as your first invoice for deposit. This Agreement consists of the project scope, timeline, guidelines as well as the total cost and payment schedule. You will sign the Agreement digitally as instructed. At this time you will also receive an invoice. For any project below $499 full payment is due upfront, for any project $499 and above 50% deposit is due. The remaining 50% will be paid once the project has completed. Your first nonrefundable payment will serve as securing your project start date. All projects start on a Monday and will be scheduled on a first come first serve basis. 

CLIENT PORTAL!! There will be access to the NEW Client Portal! Once the initial payment has been received, you'd receive access to the Client Portal. Within the Client Portal you will choose the design questionnaires that relates to your project. You will also be able to download necessary apps, view tutorials, , as well as book future brand strategy calls.

Once the questionnaire has been completed we will schedule one more call to go over your answers and make sure we’re on the same page.


Using the notes from our initial call, the answers from your questionnaire your brand inspiration board will be created. This board sets the overall tone for your brand, it will consist of inspirational images, patterns as well as the color palette we'd use. You will receive this board within 3 days of your project start date. You will have time to review and request revisions until you're happy with the overall tone. 

DESIGN Process

Now with your inspiration board finalized, it's time to move on to your logo design. The most exciting part right? The logo design process takes 1-2 weeks. During this process I will send you over 2 unique logo concepts. You will review, provide feedback and request up to 10 revisions. During this phase it is critical that feedback is received within a timely fashion. 


With the design process complete, all of  your brand files along with your brand style guide will be packaged accordingly for delivery. The goal of T. Smiles Design is to make your branding process as easy and convienent as possible.


During this phase, you would have submitted the web design questionnaire, any photography and all site content for your website prior to the due date. It is critical that all required content is submitted within a timely fashion preventing any delay to the project. If you are scheduled to have any professional photos taken, etc, please make sure this is completed prior to the web design phase.

Depending on the web design package chosen, this process takes 4-8 weeks. Once completed receive a password protected link to access for your review. Revisions will be made accordingly.

LAUNCH DAY + 30 days after

How exciting! Time to launch your brand + website! Once you're live, your brand files will remain on Dropbox for 30 days. I will be available for any on call support for 30 days as well. Your access to the client portal will last for 45 days, this will give you time to save any tutorial materials.